Support

Plans, billing, account linking, privacy, and how to reach us. Real humans. Same-day replies on weekdays.

Support

Help for the interview, your written plan, account linking, billing, and SMS account notifications. Anserva is software, not investment, tax, or legal advice. It never moves money.

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Link accounts

Banks, cards, loans, and investments. Anserva can see the numbers. It never moves money. Unlink anytime from Your plan.

Billing and plans

Free forever with one plan. Paid plans renew until you cancel. Monthly costs more than yearly. Upgrade anytime from Free.

  • Free: interview + one written plan
  • Core $99/yr: monitoring, unlimited goals, SMS
  • Plus $228/yr: scenarios, variable income, partners
  • Premium $468/yr: Plus + two CFP sessions a year
  • Full pricing

SMS account notifications

Optional texts when your plan and accounts diverge, goal status changes, or it is time to re-interview. Message rates may apply. Reply STOP to opt out. Reply HELP for help.

  • Managed in Your plan settings
  • Or email support@anserva.com to turn SMS off

Privacy and data

We keep what we need to run the product. You can unlink, export, or ask us to delete. We do not sell your financial data.

Software, not advice

Anserva writes and maintains a plan from what you tell us and what your accounts show. It is not a fiduciary. It is not investment, tax, or legal advice. CFP sessions on Premium are separate human conversations.

  • Never moves money
  • You decide what to do with the plan

Common questions

Does Anserva move money or place trades?

No. Linking only lets Anserva see your information. Anserva never transfers, pays, invests, or trades for you.

How do I cancel or change a paid plan?

Email support@anserva.com or call (888) 791-7004 with the email on your account. Paid plans renew until you cancel. We will confirm the change in writing.

Can I get a refund?

Unused prepaid time is reviewed case by case. Contact support within 14 days of a charge and tell us what went wrong. Free never requires a card.

How do I unlink a bank or delete my data?

Unlink from Your plan when available, or email support with the institution and the email on your account. For full deletion, say so explicitly and we will confirm when it is done.

What are SMS account notifications?

Optional texts about your plan and accounts: divergence, goal status, and re-interview reminders. Not marketing spam. Reply STOP anytime. Reply HELP for help or call/email us.

Is Premium advice?

Premium includes two CFP sessions a year. Those sessions are with a human planner. The Anserva software itself remains software, not investment, tax, or legal advice.

Where is Anserva based?

Headquarters: 800 Prides Crossing, Newark, DE 19713. Email and phone above for the fastest response.

Still stuck?

Tell us what you were trying to do, the email on the account, and screenshots if something looks wrong. We reply on weekdays, usually the same day.

Headquarters

Anserva Financial Planning Inc.

800 Prides Crossing
Newark, DE 19713

Software, not investment, tax, or legal advice. Never moves money. (c) 2026 Anserva

Start the interview. Leave with a plan.

Five minutes gets you a usable plan. Thirty minutes gets you the full picture. No demo. No waitlist. Subscribe when you are ready.